ICT CONSULTANCY FRAMEWORK

Community Service Organisations are increasingly reliant on information and communication technology (ICT) to perform efficiently. Nexus Building have developed an ICT consultancy framework with audits, assessmentsand action plans to assist organisations to improve the efficiency and effectiveness of service delivery. 
Digital proficiency is the capacity of an organisation to engage with digital technology and communications.
A digitally proficient organisation has the appropriate hardware, software, knowledge and skills to use technologyto extend organisational vision, goals and achievement. Every organisation can be digitally proficient by using technology to improve the operation of its systems, reduce bureaucracy, increase networks, which will ultimatelylead to better support for its clients and the community.The Heidelberg consulting team conducts assessments and creates ICT improvement plans with recomendationsand activities to facilitate digital proficiency.
The ICT assessment process includes:

• An inventory of your current ICT structure that includes computers, networks and servers;

• Recommendations for upgrading hardware and software;

• An examination of your back-up procedure;

• General housekeeping tips;

• A review of your network and server setup;

• Reviewing of your phone and Internet plans with advice on cost savings;

• A security health check, to check if computers are missing important updates;

• Links to other resources that will benefit non-profit and community organisations

• Recommendations for staff training

The ICT improvement plan will include information about:

• A practical ICT plan 

• Benefits to your organisation

• Improved management of operational technology

• Cost savings for telecommunications

• Increased productivity

• Flexible and efficient workforce

Aside from the benefits enjoyed by your organisation when it becomes more digitally proficient, this indirectly affects a broader group of stakeholders. These include clients, government bodies, volunteers and corporate partners as they are provided with greater access to information, which helps to maintain these valuable networks.